Shipping & Returns

SHIPPING COSTS

For our deliveries, we use the services of DHL. Here is a list of our standard shipping costs: 

Germany
Shipping is free for your order. The average delivery time within Germany is 2 working days.

within the European Union (EU)
4.90 EUR
free shipping for orders of at least 100 EUR

For deliveries to countries within the European Union (EU), the invoice will include 19% VAT. We expect about 5 working days until your order arrives for deliveries to EU countries other than Germany.

Rest of the World
34.90 EUR
free shipping for orders of at least 200 EUR

For deliveries to countries outside the EU, the invoice is net (minus VAT). The correct net amount is indicated in the order process and in the order confirmation. Specific taxes and import duties in the case of delivery to a non-EU country must be declared and paid by the purchaser of the goods to the competent authorities of the importing country. For deliveries to non-EU countries, your order will take about 10 working days to arrive.

RETURNS

You have the right to cancel the purchase contract within fourteen days after receipt of the goods without giving a reason.

Please send your cancellation request here:

DRTJ Organic Cosmetics GmbH
Rosenthalerstraße 72A
10119 Berlin, Germany

E-Mail: aer@aerscents.com

You can use our cancellation request form.

You must return or hand over the goods to us immediately and within fourteen days at the latest from the day you informed us of the cancellation of this contract. The deadline is met if you send the goods before the end of this fourteen-day period.

RETURN ADDRESS

DRTJ Organic Cosmetics GmbH
Rosenthalerstraße 72A
10119 Berlin, Germany

The product must be unused and enclosed in its original packaging (this only applies in the event of withdrawal within the deadline), and the original shipping packaging or an equally damage-proof packaging should additionally be used to prevent the original packaging of the product from being damaged. All parts belonging to the product must be included.

After checking the goods, we will reimburse you the (partial) amount using the method of payment that you used for your order.